General information
- I think I'm being overcharged for electricity. What should I do?
- Is there any subsidy that helps with my electricity bill?
I think I'm being overcharged for electricity. What should I do?
There are a few things to check before assuming that your power bill is too high. Look at the following checklist. If you tick quite a few of the boxes, then it probably means you're using more electricity than you realised. Click here for the checklist. If you've looked at the checklist and only ticked a couple of boxes, contact our Helpdesk and lodge an enquiry.
Application forms are available as an online form or PDF download.
Is there any subsidy that helps with my electricity bill?
Yes, there is. The amount varies depending on where you live; click here to see how much you are eligible to receive.
Subsidies
Living in the North West can be expensive, but subsidies are available for your electricity and water bills.
Glossary
Confused by some of the terms used on this website? Make use of this handy online glossary, which will explain some of the terms used.